Goofus: The T driver who refused to open the door at Government Center, no matter how long I knocked on the door of the stopped train. Nice, thanks. Way to win the hearts and minds of your customers with budget cuts looming.
Gallant: The teenager standing next to me who was able to discuss the health care insurance industry in-depth. Wow, an amazing amount of knowledge for a kid. He also spoke about the problems the T is facing and mentioned one of the solutions that we have, namely, raising fares while subsidizing those who cannot afford them.
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